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Keeping Safe & Parent Support

Below are links to websites that we have used or have been recommended to us. They are split into four categories, Health and Wellbeing, Family Support, Housing and Online Safety, however many of the organisations offer a range of services meaning they could be in all three categories.

Health and Wellbeing


Change Grow Live provides help and support to adults, children, young people and families. Our services cover a wide variety of areas including health and wellbeing, substance use, mental health, criminal justice, domestic abuse and homelessness. www.changegrowlive.org


ChildLine is a free 24-hour counselling service for children and young people up to their 19th birthday in the UK provided by the NSPCC. ChildLine deals with any issue which causes distress or concern, common issues dealt with include child abuse, bullying, mental illness, parental separation or divorce, pregnancy and substance misuse. www.childline.org.uk


e-motion is for older siblings, friends or family and is a free online counselling project for young people aged 12-18 years who live in East Sussex. www.e-motion.org.uk


Mind provides advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding. www.mind.org.uk


Samaritans offers a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. www.samaritans.org/branches/eastbourne-and-district-samaritans


The School Health & Immunisation Service is a team of school nurses who work with children, young people and families in East Sussex. We work closely with health visitors, community paediatricians, schools, colleges and other services from your local community in a range of locations, including mainstream schools, special schools and further education colleges. Our aim is to promote and protect health and wellbeing and prevent ill health. www.kentcht.nhs.uk/service/school-health-service-and-immunisation-service


Young Minds is leading the fight for a future where all young minds are supported and empowered, whatever the challenges. We’re here to make sure they get the best possible mental health support and have the resilience to overcome life’s difficulties. youngminds.org.uk


Family Support


East Sussex Community Information Service(ESCIS) is a computer database of local and community information developed and managed by the Library and Information Services of East Sussex County Council in association with Brighton and Hove Library Service.

ESCIS is a broad directory, encompassing all community information & events in East Sussex. https://www.escis.org.uk/


Care for the Carers is a team of staff and volunteers which can provide free practical and emotional advice – face to face, by telephone, or online. We can put you in touch with other carers, and help you navigate the range of services available locally.  We also run support groups, training and events across the county. www.cftc.org.uk


Citizens Advice aims to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination. www.citizensadvice.org.uk


Fegans exists to bring hope to the lives of children, families and communities in towns across the UK. We do this through life transforming counselling, family restorative support, providing safe environments for at risk children & their parents and building communities through culture changing programs. www.fegans.org.uk


East Sussex Young Carers (IMAGO) support the most vulnerable Young Carers aged 5-18 who are responsible for caring for a family member with a long term illness or disability, prioritising Young Carers caring for a parent with a mental health or drug and alcohol issue. www.imago.community/Children-and-Young-People/East-Sussex-Young-Carers


The National Centre for Domestic Violence (NCDV) provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation. www.ncdv.org.uk


If you live in East Sussex and you’re worried about managing your child’s behaviour, supporting their development or their emotional wellbeing or you want support and advice to help build a positive relationship with your child, Open for parents (Triple P UK) can help. www.openforparents.org.uk

Housing, Debt & Benefits


Eastbourne Foodbank provides emergency food for local people in crisis. The Trussell Trust foodbank network works in partnership with local churches and organisations to bring foodbanks to communities across the UK. There are now over 275 foodbanks in the network. Schools, churches, businesses and individuals donate non-perishable, in-date food to the foodbank. Please call in and see Mrs Fegan if you require a Foodbank Voucher.



The Shaftesbury Centre has trained advisors offering free advice with form filling, debt, budgeting and money issues, benefits, housing, pensions and employment issues, consumer and community issues. They can help you through the whole process from initial form filling through to a positive end result.



Southdown (Previously Home Works) is a short-term housing support service in East Sussex committed to supporting vulnerable people find and keep safe and affordable accommodation.

As well as supporting a person’s housing situation, we work with them to help improve their health, wellbeing and independence.


Online Safety

Concerned about your child's use of technology? In need of some advice? Why not install the BBCs Ownit app onto your child mobile phone. 


Worried about your kids getting their first phone or how they are using their existing mobile? You’re not alone.

The BBCs ‘Own It’ app is a new, free app designed to support, help and advise children, in the moment, when they use their phones to chat and explore the online world. It can help them to stay safe and make smart choices.

If your child sends a message in any chatroom, for example, a face will be shown depending on the content. If the message is threatening / bullying or includes personal information such as an address or phone number, it will give an immediate message asking you stop and think; do you really want to send this message? So many of the children I speak to about ‘online’ issues have said they sent things without thinking and immediately wished they hadn’t…

In addition it is a good:

Why not install it now! Download now from your Apple or GooglePlay app store for FREE.

     Mrs Fegan

Please remember that you are welcome to make an appointment to see Mrs Stephens, our E-Safety Lead Teacher, or speak to you child's teacher about any aspect of e-safety. There are also a number of websites which offer excellent advice on all areas of E-Safety listed below.

Need help setting up parental controls? You are not alone. Click this link for support and advice:

Know and follow the age restrictions

Social Media Apps and Online Games have age restrictions to protect your children. There are many potential risks for children who spend time on Social Media and Gaming including (but not limited to) the following:

  • Inappropriate content – The internet is full of inappropriate content for children, such as swearing, sexual content, violence and other adult themes. If your child was to come across such content, would they know what to do? Would they ask you? Would you be confident in supporting them through this?
  • Grooming – Instances of adults making contact with children through gaming in particular is on the rise (this has recently been in the BBC news). If your child was to come across such contact, would they know what to do? Would they ask you? Would you be confident in supporting them through this?
  • If your child lies about their age in order to gain access to social media or online games, it enable perpetrators to have a legitimate defence of believing that the child was, in fact, of adult age.
  • Online bullying – this can come both from people the children know in the real world, and those who they don’t.
  • Addiction – Games in particular are often designed to be addictive (just 1 more level/coin/life etc.) which can result in children not sleeping enough, or simply not spending free time engaging in the real world with real friends and being active.

More information about age restrictions is given on the following websites:

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