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Keeping Safe & Parent Support

Please call to speak to one of us if you have a safeguarding concern. If you are unable to do this, email dsl@tollgate-jun.co.uk (Term Time only). Out of term time, contact SPOA on 01323 464222 or the Police depending on the circumstances. Children can contact ChildLine on 0800 1111.




Tollgate Community Junior School is committed to safeguarding & promoting the welfare of children & expects all staff, volunteers, parents & children to share this commitment. We have a number of policies & procedures in place that contribute to our safeguarding commitment, including our Child Protection & Safeguarding Policy, which can be viewed in the policies section of the Tollgate School website.


Sometimes we may need to share information & work in partnership with other agencies when there are concerns about a child’s welfare. We will ensure that our concerns about our pupils are discussed with their parents or carers first unless we have reason to believe that such a move would be contrary to the child’s welfare. Should we be unable to contact the parents / carers, & we feel the concern is significant; advice will be sought from Children’s Services.


We actively support the Government’s Prevent agenda to counter radicalisation & extremism.


Should you have any concerns regarding the safeguarding of a child at Tollgate, please inform the Designated Safeguarding Lead or one of the Deputies.

The Designated Safeguarding Lead is:

Mrs Lisa Fegan, Deputy Headteacher


The Deputy Designated Safeguarding Leads are:

                                                                                             Mr Stephen Dennis, Headteacher                        

   Mr Tim Walsh, Assistant Headteacher


Photographs must not be taken (or recordings made) whilst at Tollgate unless authorised by the school.

Below are links to websites that we have used or have been recommended to us. They are split into four categories, Health and Wellbeing, Family Support, Housing and Online Safety, however many of the organisations offer a range of services meaning they could be in all three categories.

Health and Wellbeing


Change Grow Live provides help and support to adults, children, young people and families. Our services cover a wide variety of areas including health and wellbeing, substance use, mental health, criminal justice, domestic abuse and homelessness. www.changegrowlive.org


ChildLine is a free 24-hour counselling service for children and young people up to their 19th birthday in the UK provided by the NSPCC. ChildLine deals with any issue which causes distress or concern, common issues dealt with include child abuse, bullying, mental illness, parental separation or divorce, pregnancy and substance misuse. www.childline.org.uk


e-motion is for older siblings, friends or family and is a free online counselling project for young people aged 12-18 years who live in East Sussex. www.e-motion.org.uk


Mind provides advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding. www.mind.org.uk


Samaritans offers a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. www.samaritans.org/branches/eastbourne-and-district-samaritans


The School Health & Immunisation Service is a team of school nurses who work with children, young people and families in East Sussex. We work closely with health visitors, community paediatricians, schools, colleges and other services from your local community in a range of locations, including mainstream schools, special schools and further education colleges. Our aim is to promote and protect health and wellbeing and prevent ill health. www.kentcht.nhs.uk/service/school-health-service-and-immunisation-service


Young Minds is leading the fight for a future where all young minds are supported and empowered, whatever the challenges. We’re here to make sure they get the best possible mental health support and have the resilience to overcome life’s difficulties. youngminds.org.uk


Family Support


East Sussex Community Information Service(ESCIS) is a computer database of local and community information developed and managed by the Library and Information Services of East Sussex County Council in association with Brighton and Hove Library Service.

ESCIS is a broad directory, encompassing all community information & events in East Sussex. https://www.escis.org.uk/


Care for the Carers is a team of staff and volunteers which can provide free practical and emotional advice – face to face, by telephone, or online. We can put you in touch with other carers, and help you navigate the range of services available locally.  We also run support groups, training and events across the county. www.cftc.org.uk


Citizens Advice aims to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination. www.citizensadvice.org.uk


Fegans exists to bring hope to the lives of children, families and communities in towns across the UK. We do this through life transforming counselling, family restorative support, providing safe environments for at risk children & their parents and building communities through culture changing programs. www.fegans.org.uk


East Sussex Young Carers (IMAGO) support the most vulnerable Young Carers aged 5-18 who are responsible for caring for a family member with a long term illness or disability, prioritising Young Carers caring for a parent with a mental health or drug and alcohol issue. www.imago.community/Children-and-Young-People/East-Sussex-Young-Carers


The National Centre for Domestic Violence (NCDV) provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation. www.ncdv.org.uk


If you live in East Sussex and you’re worried about managing your child’s behaviour, supporting their development or their emotional wellbeing or you want support and advice to help build a positive relationship with your child, Open for parents (Triple P UK) can help. www.openforparents.org.uk

Holding space offer support for parents and children's mental health and well-being through 

  • Face to face support groups 
  • Online group support 
  • 1:1 counselling 
  • Walk and Talk Sessions at different locations in Eastbourne

To find out more please use the link below 


Oct walk & talk image

Housing, Debt & Benefits


Eastbourne Foodbank provides emergency food for local people in crisis. The Trussell Trust foodbank network works in partnership with local churches and organisations to bring foodbanks to communities across the UK. There are now over 275 foodbanks in the network. Schools, churches, businesses and individuals donate non-perishable, in-date food to the foodbank. Please call in and see Mrs Fegan if you require a Foodbank Voucher.



The Shaftesbury Centre has trained advisors offering free advice with form filling, debt, budgeting and money issues, benefits, housing, pensions and employment issues, consumer and community issues. They can help you through the whole process from initial form filling through to a positive end result.



Southdown (Previously Home Works) is a short-term housing support service in East Sussex committed to supporting vulnerable people find and keep safe and affordable accommodation.

As well as supporting a person’s housing situation, we work with them to help improve their health, wellbeing and independence.


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